This FAQs section includes the frequently asked questions about our company and mixer machine. Please go to Resources section for more related information.
I find your website through internet. How can I trust you to do business with you?
We’re glad that you find a good and reliable mixer equipment supplier in China. The best way to build trust quickly is by contacting us. Ask us professional questions on mixer machines. You know only professionals can answer these questions. We also have different certificates issued by authoritative third parties.
What kinds of mixer machinery do you manufacture?
We specialize in manufacturing vacuum emulsifying homogenizers and high shear mixers for semi-solids/creams and liquids. Liquid/liquid and liquid/powder are the main applications. We also make some horizontal ribbon mixers for powders.
Do you have in-stock mixers or do you make each mixer machine upon order?
Most of our mixer equipment are made according to orders. We’re an order-oriented supplier. When we’re not busy, we’ll make some standard mixers to attend different expos and for stock.
Delivery time is important for me. What’s your delivery time?
Generally speaking, the delivery time is between 30 to 60 days for vacuum homogenizer mixer and multi-shaft mixer. For mixing tank, homogenizer and high speed disperser, the delivery time is between 30 to 45 days. Anyway, it all depends how busy we are when you put the order. We can overwork to finish your mixer machinery if you have special requirements on delivery time.
Some companies provide trial run on their lab mixers. Does Ginhong have such service?
We don’t have a specific mixer system right now for trial run. If you want to test if our mixer machine is suitable for your requirements, please contact us in advance to make an appointment. You should send us all ingredients by courier before you come to our factory.
The power in our country is different from that in China. How can we use your mixer equipment in our factory?
The electricity power in China is 380V, 50Hz, three phases or 220V, 50Hz, single phase. Most countries in Europe, Asia, Africa and Oceania have the same power standard. If your local power is different, we suggest you take a transformer for our mixer machine. Or we can tailor-make your mixer according to your power, which will take more cost and time.
Do you have drawings for me to refer to before putting the orders?
Before you decide to buy our mixer machinery, you’ll get a detailed quote including drawings, photos, technical specifications or videos from our sales consultant. We have good engineers who are skillful in CAD drawings.
What is your payment term?
Generally, we take 30% of total amount as down payment, which should be wired by T/T. The 70% balance will be paid by T/T after you inspect your mixer system before shipment. We also accept letter of credit although it takes more expenses. But our bank should confirm your opening bank’s credit first.
I’m too busy to come to inspect my mixer machine, can the quality be guaranteed too?
We’ll test every vacuum homogenizer mixer before shipment to ensure it works well whether you come to inspect it or not. It will not be shipped if it has any problem. So you don’t need to worry about the quality. Actually some customers haven’t come to our factory yet although they had placed several orders from us.
Do you provide on-site commissioning and training in our factory?
We’ve sold many sets of mixer equipment to different customers in different countries. Neither of them asked us to install the machines. They can do it by themselves. If you can’t do it yourself, we can send our technicians to commission the machines and teach your workers how to operate them. But we highly recommend that you give it a try first.
How do you charge us if your technicians come to commission the machines?
Generally we’ll send one or two persons to install your mixer machinery ordered from us. You should take care of round-trip tickets, hotels, meals and other accommodations. Daily wage for each person is USD100.
Do you have a discount for returning customers?
We respect every customer as the same and devote ourselves to provide them with quality mixer machines and best price. Anyway, we usually give returning customers a small discount for their continuous support for our company.
I also need a filling machine to fill the cream into the bottle. Can you buy such a filling machine for me?
We’re a vacuum mixer supplier in China and have some partners who make other machinery such as fillers, sealers, boilers and chillers etc. We can buy the related machines for you upon your request. But we recommend you contact them directly for professional support.